Warranty provider

This warranty is provided by:

Nautilux Dive Torches
Email: support@nautilux.com.au

Warranty period

Nautilux warrants its torches against defects in materials and workmanship for 18 months from the original date of purchase.

Proof of purchase may be required. This can include an order confirmation, tax invoice, receipt or another reasonable record of purchase.

Warranty registration is not required to receive coverage.

What is covered

Subject to the conditions below, the warranty covers manufacturing defects affecting:

• The torch housing
• LED and internal electronics
• Magnetic or mechanical switch components
• Lens and reflector
• Factory-installed seals and components
• The rechargeable battery supplied with the torch
• The charger or charging cable supplied with the torch

Battery failure caused by a manufacturing defect is covered. A gradual reduction in battery capacity resulting from normal use and ageing is not considered a manufacturing defect.

What is not covered

This warranty does not cover faults or damage resulting from:

• Normal wear and tear
• Normal battery-capacity degradation
• Accidents, impacts or damage exceeding the product’s stated specifications
• Misuse, neglect or use contrary to the supplied instructions
• Failure to completely tighten the torch before entering the water
• Sand, hair, dirt or other debris interfering with an O-ring or sealing surface
• Cut, twisted, flattened, missing or improperly fitted O-rings
• Failure to inspect, clean or reasonably maintain the torch and its seals
• Opening, modifying or attempting to repair sealed or non-user-serviceable components
• Use of incompatible batteries, chargers or accessories
• Corrosion or contamination resulting from inadequate rinsing or maintenance
• Loss or theft
• Cosmetic marks, scratches, fading or surface wear that do not affect operation
• Damage caused by circumstances outside Nautilux’s reasonable control

O-rings and other replaceable seals are wear items. Manufacturing defects affecting these components are covered, but deterioration or damage caused by normal use, contamination or improper maintenance is not.

Water ingress is covered when it results from a manufacturing defect. It is not covered when caused by incorrect assembly, insufficient tightening, damaged or contaminated O-rings, improper maintenance or user modification.

Making a warranty claim

Before returning a product, contact Nautilux at support@nautilux.com.au and provide:

• Your name and contact details
• Your order number or proof of purchase
• The torch model
• A description of the problem
• Photographs or video showing the fault, where reasonably possible

Nautilux may provide troubleshooting instructions or request that the product be returned for inspection.

Do not send a product until Nautilux has provided return instructions.

Assessment and remedy

Nautilux will assess warranty claims within a reasonable time after receiving the information or product required for inspection.

If the product has a covered manufacturing defect, Nautilux will provide an appropriate remedy, which may include:

• Repairing the product
• Replacing the defective product or component
• Providing an equivalent replacement where the original product is unavailable
• Providing another remedy required under the Australian Consumer Law

Any replacement provided under this voluntary warranty will be covered for the remainder of the original 18-month warranty period. This does not limit any rights or remedies available under the Australian Consumer Law.

Return expenses

Contact Nautilux before returning a product.

Where a claim is accepted as a manufacturing defect, Nautilux will cover or reasonable return-shipping expenses. Customers should follow the return instructions supplied by Nautilux.

If inspection finds that the product is operating correctly or that the problem is not covered by this warranty, the customer may be responsible for return delivery costs. Nautilux will discuss these costs with the customer before returning the product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this Nautilux warranty are in addition to any other rights and remedies available to consumers under the Australian Consumer Law.